Free Express Delivery
for orders over $150
30 Day No Fuss Refund or Exchange
for peace of mind shopping
Free Gift Wrapping
for all orders

Terms and Conditions

Thank you for shopping with ma cuisine (home). The following information outlines Terms and Conditions, which describe our conditions of sale and circumstances under which goods may be returned.

For information regarding the collection and storage of any of your personal information, please refer to our Privacy Policy. For information regarding Shipping, please refer to our Delivery Information.

Please contact us if you require further information.

Merchandise

We make every effort to supply the merchandise you order and we proudly offer a 99% fill rate on items shown as in stock. All products however are subject to availability. If there is any problem fulfilling your order, you will be notified immediately.

Currency

All prices are stated in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

Delivery and Charges

Shipping Charges are as shown when you proceed to a checkout page or are as quoted for your postcode. A re-delivery fee may apply if we cannot deliver to you on first attempt. For detailed information on Delivery and Charges please refer to our Delivery Policy.

Repairs, Returns And Refunds Policy

This policy sets out the circumstances in which goods supplied by ma cuisine (home) to a customer (“you”) will be accepted for repair, return or refund. This policy is in addition to any rights you have at law including under the Competition and Consumer Act, 2010 (“Act”).

1. 30 Day No Fuss Refund or Exchange for peace of mind shopping

1.1. Please choose carefully. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.  Ma Cusine offers a 30-day no fuss refund or exchange policy. This means that if have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere you can return them within 30 days of purchase. Full refunds for returned goods, excluding shipping costs will be offer for goods returned within 30 days of purchase in accordance with the following provisions.

2. Australian consumer law

2.1. ma cuisine (home)’s goods come with consumer guarantees under the Australian Consumer Law, which cannot be excluded.

2.2. Under the Act you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2.3. There are nine consumer guarantees that apply to goods you purchase:
(a) Acceptable quality.
(b) Fit for a particular purpose
(c) Match description
(d) Match the sample or demonstration model
(e) Express warranties will be honoured
(f) Spare parts and repair facilities will be available for a reasonable time after purchase
(g) Title to the goods
(h) Undisturbed possession of the goods
(i) No undisclosed securities on the goods

2.4. There may be circumstances where you are not entitled to a remedy.

2.5. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

3. Goods damaged in transit

3.1. If any goods arrive damaged, please contact ma cuisine (home) as soon as possible. ma cuisine (home) will arrange to have the damaged goods returned to ma cuisine (home) and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

4. Delivery Charges

4.1. ma cuisine (home) is not liable for any outbound delivery charges for goods returned to and assessed as eligible for a refund.

4.2. Only where ma cuisine (home) considers the goods to have breached a consumer guarantee will any shipping costs to return the goods to ma cuisine (home) be at ma cuisine (home)s cost.

5. Manufacturer’s Warranty

5.1. Some of ma cuisine (home)’s products may come with a manufacturer’s warranty. You should contact the manufacturer directly relating to the available manufacturer’s warranty (if any).

6. ma cuisine (home)’s Liability

6.1. Subject to paragraph 6.2, this Policy sets out the full extent of ma cuisine (home)'s liability in respect of the supply of goods and there is no warranty, condition, guarantee or other term binding on ma cuisine (home) except as expressly stated in this policy. Any warranty, guarantee, condition or other term concerning the supply of goods implied by law or otherwise is expressly excluded to the extent permitted by law.

6.2. Despite paragraph 6.1, nothing in this policy will be construed to exclude, restrict or modify any condition, warranty, guarantee, right or liability applicable to the supply of the goods by law (including any warranty, condition, guarantee, right or liability imposed by the Act) where to do so would be illegal or render any provision of the contract for the sale of goods or this policy void or unenforceable.

6.3. Subject to paragraph 6.2, ma cuisine (home) will not be liable to you for any loss of income, loss of profits, loss of contract, indirect, consequential, punitive or exemplary loss or damage in respect of the supply of the goods or otherwise.

6.4. Subject to paragraph 6.2 and 6.3, you and ma cuisine (home) agree that ma cuisine (home)’s maximum aggregate liability to the you will not exceed the amount paid by you to ma cuisine (home) for the relevant goods.

7. Assessment of goods for return

7.1. ma cuisine (home) reserves the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods submitted for assessment must be:

(a) accompanied by proof of purchase from ma cuisine (home) either by providing a receipt or other proof of transaction; and

(b) unmarked and complete with instruction books and accessories such power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.; and
(c) returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

7.2. Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. ma cuisine (home) will endeavour to procure such assessment within a reasonable time.

7.3. While goods are being assessed, ma cuisine (home) will not be deemed to have accepted the goods for return.

7.4. You may be required to pay for parts, labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. ma cuisine (home) may provide you with an indicative fee, which fee may vary due to reasons beyond ma cuisine (home)’s control.

8. When goods will be accepted for return

8.1. ma cuisine (home) will accept goods for return only after assessment as set out above, where the goods:

(a) fail to meet a consumer guarantee under the Act; or

(b) are subject to any express warranty given by:

A. ma cuisine (home); or

B. manufacturer of the goods;

and the goods are returned within the time nominated in that warranty.

9. What happens when goods are accepted for return

9.1. Subject to any obligation of ma cuisine (home) at law to the contrary, when ma cuisine (home) accepts goods for return:

(a) for a failure to comply with a consumer guarantee which is not a "major failure", ma cuisine (home) may either:

A. have the goods repaired or replaced within a reasonable time; or

B. provide a refund of the amount paid for the goods;

(b) for a failure to comply with a consumer guarantee which cannot be remedied or a "major failure" (as defined in the Act), you may either:

A. reject the goods and choose a refund or identical replacement or one of similar value (if reasonably available);

B. keep the goods and get compensation for any drop in value of the goods caused by the failure; or

C. agree with ma cuisine (home) to a repair of the goods; and

D. under express warranty, ma cuisine (home) may either repair or replace the goods or offer a refund in accordance with the express warranty. You may be required to pay labour, assessment and/or freight fees where the manufacturer’s warranty is a “part’s only” warranty.

9.2. A "major failure" is defined in the Act and broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the Act.

9.3. If you reject the goods purchased from ma cuisine (home) for a major failure, you must return the goods to ma cuisine (home). If the goods cannot be returned without major cost to you as prescribed under the Act, you may ask ma cuisine (home) to collect the goods. If any goods cannot be easily returned to ma cuisine (home), due to their size, the fault or because they have been affixed or installed in your premises, please contact ma cuisine (home) and we will arrange an inspection to assess the goods.

9.4. If goods are accepted for repair, ma cuisine (home) will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the Act. You may be provided with an indicative repair time, which time may vary due to reasons beyond ma cuisine (home)’s or the repairer’s reasonable control, such as part availability and incorrect fault description.

9.5. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

10. Goods not accepted for return

10.1. Subject to any obligation at law to the contrary, including under the Act, goods will not be accepted for return or repair if in ma cuisine (home)’s absolute opinion following an assessment of the good, any of the following applies:

(a The product has been operated outside of the manufacturer’s instructions.

(b) The faults/ problems are due to expendable or consumable items or anything that requires regular replacement or maintenance in normal operation or that can be expected to wear out when in normal use.

(c) The faults/ problems are physical damage or cosmetic faults that have not caused the covered product to stop operating, mildew and or mould and related damage.

(d) Manufacturer / Importer or authorised authority recall or recall / modification due to legislative requirements.

10.2. If paragraph 10.1 applies ma cuisine (home) will assist you in organising the repair to the product. Please note that you will be required to pay for parts, labour, assessment and/or freight fees. ma cuisine (home) may provide you with an indicative fee, which fee may vary due to reasons beyond ma cuisine (home)’s control.

11. Statutory rights not affected

11.1. This Policy will not affect your statutory rights including those under the Act. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.

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